Sitting here at Globe, I couldn’t help but remember my Vodafone days. When I used to be the one standing behind the counter. Of course it’s all different here. Here, you’ve got different counters for different transactions, back in New Zealand, one person does it all.
Here, you wait until your name is called. In New Zealand, they approach you as soon as you step in. The rule was to get a good mystery shopper score was that you had to approach a customer or at least acknowledge them if you’re busy within 10 seconds.
There, every customer is important. Here, customers feel as though you need to go and take a hike over mountains and swim through seas just to get the right service.
They say that here in the Philippines, most things are done for convenience. You get public transport stopping anywhere and everywhere for you just because it’s convenient for you. It’s as though everything is served to you on a silver platter. That’s what Filipinos want and that’s what they want to portray.
But the things that need to be convenient is like a mission. Filipinos are good at being convenient at the wrong time, yet aren’t convenient with the important things that needs convenience. Ironic isn’t it?
Again, I can go on and on about what is and what isn’t convenient, but at the end of the day, I am just another sheep of this country. I have nothing but these opinions in my head.
I wonder what it’s like to be on the other side of that counter. To seem to have it so easy because they know it’s the customer who desperately needs them.
Or maybe I’m just lacking sleep and I’m not really making sense. Maybe.